Privacy Policy
HBL Cosmetic Clinic Privacy Policy
These terms and conditions (“Terms”) govern the relationship between HBL Cosmetic Clinic (“we,” “us,” or “the Clinic”) and our valued clients (“you” or “the Client”). Access to this website and by booking a treatment with us, you agree with our Privacy Policy.
Your privacy is important to us and we take the responsibility of handling your personal information very seriously. We comply with the Privacy Act 1988 (Cth) (Privacy Act), and we recognise that individuals have a right to control how their personal information is handled.
Our Privacy Policy outlines the following:
- Collection, Use, and Disclosure:
- We describe in detail how we collect, use, and disclose your personal information.
- You can access and correct your personal data as outlined in the Privacy Policy.
- If you have privacy concerns, we provide guidance on making complaints.
- Consent:
- By using our website, services, or providing personal information, you consent to our collection, holding, use, and disclosure practices as specified in the Privacy Policy.
- Types of Personal Information We Collect:
- Your name and date of birth
- Contact details and emergency contact information
- Treatment details
- Before and after treatment photographs
- Payment information (bank accounts or credit cards)
- Payment history
- Sensitive medical information (part of your treatment file, telehealth consultations, allergies, etc.)
- Additional Information:
- We may collect data related to your website usage, including IP address, device type, browser details, access time, location data, and webpages visited (via internet cookies).
- Non-identifiable information is not subject to this Privacy Policy.
Use of Tracking Technologies
We employ tracking technologies, such as cookies and web beacons, to enhance your experience on our website and improve our services.
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- Cookies: These are pieces of information that websites transfer to your computer’s hard disk for record-keeping purposes. They enhance website functionality.
- Web Beacons: These technical methods provide information about website access when you browse or preview HTML-formatted emails.
Most web browsers are configured to accept tracking technologies, although they don’t personally identify you—only your browser.
These tools allow us to monitor website usage and track how many people engage with different parts of our site. While you can set your browser to reject cookies or web beacons, doing so may limit the services we can offer you.
Use and Disclosure of Personal Information
We use your personal information for various purposes, including:
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- Providing services and products
- Creating a record of your treatments and preferences accessible to your treating team
- Publishing before-and-after treatment images with your consent
- Contacting you about our products, services, and special offers (with your consent)
- Gathering feedback on our products and services
- Recording statistical data for internal marketing analysis
- Complying with legal obligations, conducting audits, preventing fraud, and ensuring safety
- Enabling medical consultations and post-treatment reviews
- Recording medical and treatment data for analysis and research
- Fulfilling other purposes notified to you during consent
Direct Marketing
We occasionally send direct marketing communications about our services and other relevant material that we believe you would find interesting.
- Opting Out: If you prefer not to receive these communications, you can use the unsubscribe link in each email or contact us directly.
Please be aware that opting out of direct marketing won’t affect other essential communications, such as booking confirmations or notifications about service or policy changes.
Targeted Advertising: Opting out of direct marketing doesn’t automatically exclude you from targeted advertising. To control the ads you see from us across social media and other digital platforms, adjust your cookies and tracking technologies settings.
Storage and Security of Personal Information
We securely store your personal information in both hard copy and electronic formats—on our servers and those of our service providers.
Our protective measures include technical, administrative, personnel, and physical safeguards to prevent loss, unauthorized access, modification, disclosure, and misuse. These measures include access restrictions and encryption for transmitted data.
Third parties with access to personal information must adhere to our Privacy Policy and use the data only for authorized purposes.
When the purpose for collecting your personal information no longer exists, we either destroy it or de-identify it, following legal requirements and your preferences.